Video
Case Study
ApexChat: Serving relevant customer support answers
ApexChat improves performance of its live chat software and customer support center service using Vectara
With Vectara LLM-powered search, ApexChat delivered:
- Increase in productivity of customer support agents to address large volumes of requests
- Consistently high accuracy and relevance ranking for different customer support document types.
- Live chat software with new question answering and snippet extraction features
