Executive Brief on GenAI: Telco
Generative AI (GenAI) can be a powerful tool to quickly begin the business transformations needed to thrive.
Telecommunications providers generate massive amounts of data from their networks, customer interactions, and business operations. This data holds immense potential for improving services, optimizing operations, and driving innovation. However, the sheer volume of data makes it challenging for human workers to analyze and derive insights effectively. Natural Language Understanding models (NLUs) and large language models (LLMs) come into play here, enabling telecom professionals to search for answers and insights by simply asking questions in natural language.
Vectara is an end-to-end platform for embedding powerful generative AI features into applications with extraordinary results. Built on a solid hybrid-search core, Vectara delivers the shortest path to a correct answer/action through a safe, secure, and trusted entry point. Vectara never trains on your data, meaning you can safely embed generative AI capabilities without the risk of data or privacy violations.
With Vectara for Telecommunications you are able to:
Build conversational AI agents that synthesize scattered customer data and product documentation to improve how agents help customers.- Design research and analysis platforms that help R&D new materials and novel designs faster, more efficiently, and across languages.
- Deliver multilingual question and answer services available 24/7 to help make sense of changing policies, regulations, and compliance.
- Deploy Intelligent multilingual Ai agents that automate routine customer service or vendor questions.
