SUPPORT SOLUTIONS

Do you hear your customers?

Vectara provides an NLP platform that allows you to deliver great answers faster. With more accurate chatbot responses, faster agent look-ups, and smartly highlighted content, Vectara helps you delight your customers.

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Conversational AI (chatbots)

Neural search is the difference between mechanical answers to pre-programmed queries and dynamic answers to complex questions where NPS and CSAT are on the line. Whether embedded within a chatbot or working directly alongside it, Vectara can help deflect support calls and help human agents respond to the most difficult questions asked.

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Great self-service support needs great search

Vectara empowers support organizations to give direct answers to any question in any language. Surface clear, accurate product support recommendations with the power of Vectara’s natural language search API. From documentation, training materials, product pages, KBs, ticket history, community forums and partner sites, drive down support costs by providing great answers to tough but important questions.

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FAQ and Documentation Search

NLP has an incredible ability to support question answering and automate the response to FAQs using a knowledge base as input. By extracting answers from FAQs and product documentation, support teams can boost productivity, reduce case volume and deliver the absolute best answers to your users questions, no matter how they ask them.

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“Vectara helps us understand the intent behind the thousands of requests our agents handle every day to provide faster responses and more accurate information. NLP-powered search is improving the way we serve our customers and their end-users.”

Erin Loy, Vice President, Software Engineering

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Let your users feel heard and understood. 
Listen and respond like a friend.

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