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Case Study

ApexChat: Serving relevant customer support answers

ApexChat improves performance of its live chat software and customer support center service using Vectara

With Vectara LLM-powered search, ApexChat delivered:
  • Increase in productivity of customer support agents to address large volumes of requests
  • Consistently high accuracy and relevance ranking for different customer support document types.
  • Live chat software with new question answering and snippet extraction features
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